{
 "picked_mentions": 380,
 "answers_with_a_pick": 96,
 "answers_without_a_pick": 4,
 "brands_by_picked": [
  [
   "Zendesk",
   61
  ],
  [
   "Freshdesk",
   51
  ],
  [
   "Help Scout",
   45
  ],
  [
   "Intercom",
   36
  ],
  [
   "Zoho Desk",
   24
  ],
  [
   "Jira Service Management",
   23
  ],
  [
   "Gorgias",
   21
  ],
  [
   "HubSpot Service Hub",
   20
  ],
  [
   "Front",
   15
  ],
  [
   "Freshservice",
   13
  ],
  [
   "Chatwoot",
   8
  ],
  [
   "Salesforce Service Cloud",
   7
  ],
  [
   "Hiver",
   5
  ],
  [
   "ManageEngine ServiceDesk Plus",
   5
  ],
  [
   "Halo ITSM",
   4
  ],
  [
   "ServiceNow",
   4
  ],
  [
   "Tidio",
   4
  ],
  [
   "FreeScout",
   4
  ],
  [
   "Crisp",
   4
  ],
  [
   "Zammad",
   3
  ],
  [
   "Missive",
   2
  ],
  [
   "ConnectWise",
   2
  ],
  [
   "Atera",
   2
  ],
  [
   "Re:amaze",
   2
  ],
  [
   "HappyFox",
   2
  ],
  [
   "Spiceworks",
   2
  ],
  [
   "Richpanel",
   1
  ],
  [
   "NinjaOne",
   1
  ],
  [
   "UVdesk",
   1
  ],
  [
   "BMC Helix",
   1
  ],
  [
   "LiveAgent",
   1
  ],
  [
   "Fin",
   1
  ],
  [
   "LiveChat",
   1
  ],
  [
   "osTicket",
   1
  ],
  [
   "eDesk",
   1
  ],
  [
   "Kayako",
   1
  ],
  [
   "Zendesk AI",
   1
  ]
 ],
 "comparison": {
  "n": 30,
  "all_named_picked": 29,
  "one_side_only": 0,
  "no_pick_from_query": 1
 },
 "recommendation_intent_with_pick": 20,
 "recommendation_intent_n": 20,
 "picked_brand_not_in_top10": 291,
 "picked_brand_not_in_top10_pct": 77
}